It's all free on all products with no minimum purchase value required.
All products are charged in USD. We have a conversion tool to show in your local currency for your reference, the actual conversion rate is based on your card issuer.
We offer Worldwide Shippingfor most of our orders (unless specified on the product page) so it's very likely we can ship to your country including UK, Ireland, New Zealand, Australia, Europe, Canada, Philippines, Malaysia, and more!
Certain part countries e.g. Philippines, Malaysia, South Africa etc.. packages may be delivered to the local post office (Phlpost, SApostinstead of home address. In this case, you need to pick up your package personally at your local post office. This is due to local practice)
If you are unable to complete your purchase due to decline from your credit card, the easiest way is to use another card. Unfortunately, we only get notified by our payment gateway but we cannot see additional information, please contact your bank for more information or notify them to accept PayPal as the payment gateway.
From our experience there is a higher decline rate for visa/ master debit card or prepaid credit card for a number of reasons:
Please refer to our shipping policy here
For changing of shipping address after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you. If the item has been shipped, the customer will be liable to pay for the item and have it shipped to the correct address.
If you have not received your order within the time frame given for your order (see'How long does it take for an order to arrive' above for more information), please contact us and we will look further into your order immediately.
A few examples of why orders may take longer to arrive at your shipping address:
Tracking number will be sent automatically upon dispatch, please allow a few days for the logistic company to update the information. Don't worry if the link did not work after you receive it, it is normal.
We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So, don't panic if you don't receive all of your items at once…they are on the way :)
Most times this is because our customers have accidentally entered their email information incorrectly, an order confirmation is sent automatically upon payment.
If you believe you may have entered your email incorrectly please contact us and we will fix it for you.
We are not responsible for item(s) being misplaced/ stolen after delivered (E.g. after delivered mailbox). We will ensure the item is delivered to your address according to information provided by the logistic company. Customer will be liable for the shipping cost if a replacement item is needed.
If you have any questions that are not on this FAQ page, please email us at firstname.lastname@example.org we will promptly get back to you. Our response time normally within 24-48 hours Monday - Friday, except holiday.